Troubleshoot drawDB Pro

Resolve common drawDB Pro sign-in, cloud save, workspace, invitation, sharing, collaboration, AI, billing, API key, and MCP problems.

Start with the symptom below. Preserve an exported diagram before attempting recovery steps that could replace or delete data.

Account and verification

Symptom	What to do
Verification email did not arrive	Confirm the address, check spam, wait for Resend code, and request a new code.
Code is expired or incorrect	Use only the newest code. Request another after the timer if needed.
Too many verification attempts	Stop retrying and wait for the authentication limit to reset.
OAuth link expired or was rejected	Return to drawDB and start sign-in again. Do not reuse the callback URL.
GitHub sign-in reports no verified email	Add and verify a primary email in GitHub, or use email/Google sign-in.

See Account, profile, and sign-in.

Cloud diagrams and access

The diagram is still Local

Open it while signed in and select Move in the cloud banner. Confirm the intended workspace first and wait for the completed save state.

Cloud saving failed

Keep the tab open, check the network, and retry a small edit. Export the diagram locally if the error persists. Do not assume an unsaved change reached the cloud.

The diagram is view-only

Your member permission or current plan does not permit writes. Ask the creator or a team Admin for Can edit, or review Settings → Billing when the entire workspace is read-only.

The diagram belongs to a team you no longer belong to

Ask a team Admin to invite the correct account again. Cloud access follows current workspace membership.

Symptom	What to do
Share controls say the diagram is not saved	Move it to the cloud and wait for the save.
Share controls say the diagram is empty	Add at least one table.
A normal copied link denies access	Confirm the recipient is signed in, belongs to the team, and has diagram access.
A public link should stop working	Revoke or disable public sharing; copy the replacement only to intended viewers.
A member cannot edit	Change their permission to Can edit and confirm the diagram's audience permits access.

See Share Pro diagrams and manage permissions.

Team invitations

Error	Resolution
Invitation expired or was revoked	Ask an Admin to create a fresh invitation.
Sign in with the invited email	Log out and use the exact destination address.
Already a member	Switch workspaces instead of accepting again.
Team trial seat limit reached	Revoke an unused pending invitation or remove an unused member.
Invitation email was not delivered	Revoke the pending invitation and invite the address again.

Live collaboration

Amber dot: wait for the first cloud save or connection attempt.
Red—feature required: Team Pro collaboration is not active for this workspace.
Red—forbidden: the account lacks edit permission.
Red—not in cloud storage: save or move the diagram first.
Red—network/server: reload once after checking connectivity; normal cloud editing may still work.

See Live collaboration.

Versions and AI

Symptom	What to do
Record version is unavailable	Save the diagram to the cloud and confirm you have edit access and an active Pro plan.
“You have no changes to save.”	The current schema matches the latest recorded version.
Migration has no SQL	Generic diagrams support JSON comparison only, or there are no structural schema changes.
AI says to open a saved diagram	Save the new canvas as a local or cloud diagram so it has an ID.
AI requests are locked	Sign in or restore active cloud access.

The workspace and diagram name, but not an API key or private share token.
The exact visible error message.
Whether the diagram is Local or Cloud.
Your browser and operating system.
The approximate time the issue occurred.